Document360 pricing: quote-based plans, estimated costs per project, and what to validate
Document360 does not publish prices. Its pricing page says it quotes each deal based on your configuration: team accounts, workspaces, languages, SSO and security, knowledge base privacy and AI usage. Third-party reports estimate 2026 quotes at about $199 to $249 per project per month for Professional, $399 to $499 for Business and $799 or more for Enterprise. A 14-day free trial lets you evaluate before any pricing conversation, but there is no free plan.
This pricing breakdown covers how Document360's quote-based model works, what the estimated tier prices imply, what can add to the bill, and what to validate before signing. The estimates come from third-party reviews published in 2026, since the vendor shows no numbers. If you are comparing Document360 against knowledge base alternatives, remember that it prices per project, not per user.
Document360 pricing overview: quote-based plans and estimated costs per project
How much does Document360 cost?
Document360 costs roughly $199 to $499 or more per project per month in 2026 quotes, estimated from buyer reports, since the vendor removed public prices in late 2024. Cost depends on team accounts, workspaces, languages, SSO and AI usage, and each extra knowledge base project is billed separately.
Prices verified Sep 2026. Sources: Document360 pricing page (quote-only), HappySupport: Document360 pricing 2026, Docsio: Document360 pricing 2026.
Document360 moved to quote-only pricing in late 2024. Before that, list prices were about $149 per project per month for Professional, $299 for Business and $599 for Enterprise. Third-party reviews report that 2026 quotes typically land 30 to 40% above those figures, at roughly $199 to $249, $399 to $499 and $799 or more. Treat these as estimates and budget from a written quote.
Pricing is per project, meaning per knowledge base. A second product or a separate internal and external knowledge base can mean a second project at the same rate. Extra team accounts are reported at about $19 a month each, and additional knowledge base versions at $99 to $199 a month depending on plan. Capabilities also differ by tier: reviewers note that lower tiers may lack integrations and API access.
The 14-day free trial is the practical lever for cutting through the pricing opacity. It includes every feature, so running it with representative documentation tells you which features you actually rely on. That makes the quote conversation concrete: you can ask exactly which tier covers the search, workflows and integrations your team needs.
Because rates are not published, an apples-to-apples comparison against alternatives requires Document360's quote in writing. Map the quote to your team account count, projects and languages, then compare the all-in annual cost against per-user knowledge base tools, which may be cheaper for small teams and more expensive for large ones.
| Plan | Price | Billing unit | What's included |
|---|---|---|---|
| Professional | ~$199-$249 per project/mo (estimated)Estimated, quote-based | per project per month, billed annually | Core knowledge base authoring and publishing; lacks some integrations and API access. |
| Business | ~$399-$499 per project/mo (estimated)Estimated, quote-based | per project per month, billed annually | Adds integrations, API access and ticket deflection features. |
| Enterprise | ~$799+ per project/mo (estimated)Estimated, quote-based | per project per month, annual contract | Advanced security, SSO and larger team and workspace allowances. |
| Extra team account | ~$19 per account/mo (estimated)Estimated, quote-based | per editor or reviewer account per month | Additional editors beyond the plan allowance. |
Rows marked “estimated, quote-based” are not published by Document360. They are ranges from the third-party sources linked below; your quote will depend on headcount, modules and contract length.
Prices verified Sep 2026. Sources: Document360 pricing page (quote-only), HappySupport: Document360 pricing 2026, Docsio: Document360 pricing 2026.
Document360 pricing overview: quote-based plans and estimated costs per project
For teams just starting to centralize documentation, begin with the 14-day free trial rather than a pricing conversation. Use it to validate capture, organization and search against your own SOPs and answers. This tells you which capabilities you depend on before you commit to any tier.
For teams ready to commit, request a written quote mapped to your team account count, workspaces, languages and security needs. Confirm whether you need Business-tier integrations and API access, and whether AI features are included or billed as add-ons, before signing.
Document360 Professional, Business and Enterprise — estimated tier costs
Document360 no longer publishes tier prices, but third-party 2026 reviews give estimates per project per month: Professional about $199 to $249, Business about $399 to $499, and Enterprise about $799 or more, typically billed annually. Professional covers core authoring and publishing; Business adds integrations, API access and ticket deflection; Enterprise adds advanced security and larger allowances. Scope your requirements first so the quote maps to your needs and can be compared on an all-in basis.
Document360 cost drivers — what moves the quote
Document360 lists six factors behind its quotes: team accounts (editors and reviewers), workspaces, languages, SSO and security needs, the knowledge base privacy model (public or private), and AI Premium Suite usage. Because pricing is per project, each additional knowledge base adds cost. Confirm which capabilities are included at your tier before committing, since a feature you assume is included may sit behind a higher plan or an add-on.
Document360 free trial — evaluating before you buy
Document360 offers a 14-day free trial that includes every feature; there is no permanent free plan. Test capture, organization and search with your own documentation before committing budget. Because pricing is quote-based, the trial is the most reliable way to validate fit before a sales conversation.
How the price compares
Document360 versus knowledge base alternatives on pricing transparency
Document360 quotes every deal, while several knowledge base alternatives publish rates: Confluence Standard is about $5.42 per user per month, Slite is $10 to $20 per user billed yearly, and Notion Business is $20 per member billed annually. Document360's per-project model, estimated at $199 or more per month, can be expensive for small internal teams but competitive for customer-facing help centers with many readers and few editors. Get Document360's quote in writing and compare the all-in annual cost.
Document360 value framing — what the tiered model is buying
Document360 is built for governed, searchable knowledge bases, including public help centers. When comparing on price, weigh the quote against that capability set rather than a headline rate. For teams whose main pain is scattered documentation and weak search, especially customer-facing documentation, the per-project model may justify the cost even though pricing is less transparent than alternatives.
Document360 pricing buyer checklist: what to verify before signing
Request per-project pricing in writing
Because Document360 is quote-only, get the per-project price, team account allowance, extra-account rate and billing term in writing. Third-party estimates (about $199 to $499 or more per project per month by tier) are a starting point, not a budget. Compare the all-in cost against your shortlisted alternatives.
Confirm which capabilities are included at your chosen tier
Confirm which capabilities come with the tier you are considering, including integrations, API access, ticket deflection and AI features. Pinning this down before signing avoids discovering a gap mid-rollout.
Use the free trial before the pricing conversation
Document360 offers a 14-day free trial with every feature. Run it with representative documentation to validate capture, organization and search before requesting a quote. This makes the pricing conversation concrete and ensures the tier you buy covers the features you rely on.
Verify the cloud deployment model fits your requirements
Document360 is delivered as a cloud, web-based product. Confirm that the cloud deployment model meets your security and access requirements, especially if your organization has on-premise mandates, since deployment constraints can affect both fit and the pricing discussion.
Ask about data portability before committing
Your knowledge base is useful accumulated content. Confirm what export formats are available, whether there is an API for bulk extraction, and how content is retained after contract termination. This protects you if you ever migrate, and is worth establishing before signing any plan.
Document360 pricing should be evaluated in the context of team size, operating complexity, and the commercial metric that makes cost rise over time.
Buyers should use this page to understand more than the headline price. The real decision usually depends on implementation scope, support level, add-on exposure, and whether the pricing model still makes sense once the team grows.
- Clarify whether cost scales by employee count, recruiter seats, payroll runs, locations, or another metric.
- Confirm what implementation, premium support, compliance, or service add-ons do to total spend.
- Model pricing against the actual team size and operating complexity expected over the next 12 months.
Is Document360 worth the price?
Document360's pricing is quote-based: the vendor shows no numbers, and third-party 2026 estimates put quotes at about $199 to $249 per project per month for Professional, $399 to $499 for Business and $799 or more for Enterprise. There is a 14-day free trial but no free plan. Per-project pricing, extra team accounts and AI add-ons drive the final number, so total cost is harder to predict than with tools that publish rates. For teams building a governed, searchable knowledge base, especially a customer-facing help center, Document360 can justify the cost, provided you scope requirements, get every price in writing and confirm what your tier includes.
Frequently asked questions about Document360 pricing
How much does Document360 cost?
Document360 does not publish prices; it quotes each deal. Third-party estimates for 2026 put quotes at roughly $199 to $249 per project per month for Professional, $399 to $499 for Business and $799 or more for Enterprise, billed annually. These are estimates from buyer reports. Your quote depends on team accounts, workspaces, languages, SSO and security needs, whether the knowledge base is public or private, and AI usage.
Does Document360 publish its pricing?
No. Document360 removed prices from its website in late 2024 and now quotes based on your configuration, saying a flat tier would overcharge small teams or undercharge enterprises. Before that, list prices were about $149, $299 and $599 per project per month for Professional, Business and Enterprise; third-party reports say 2026 quotes typically land 30 to 40% higher. Use the 14-day free trial to learn which features you rely on before requesting a quote.
Does Document360 offer a free trial?
Yes. Document360 offers a 14-day free trial that starts when you sign up and includes every feature. It no longer has a permanent free plan. Use the trial to test capture, organization and search with your own documentation, then request a quote that matches the features you used.
What affects Document360 pricing across plans?
Document360 says six factors drive its quotes: the number of team accounts (editors and reviewers), workspaces, languages, SSO and security needs, whether the knowledge base is public or private, and AI Premium Suite usage. Pricing is per project, so a second knowledge base is billed as a second project. Third-party reports also list extra team accounts at about $19 a month each.
What should I validate before buying Document360?
First, get the quote in writing for your team account count, workspaces and languages, and confirm whether it is per project. Second, ask which features are included at your tier; third-party reviews note that lower tiers may lack integrations, API access or ticket deflection, and AI features can be separate add-ons. Validating both before signing avoids cost surprises and mid-rollout gaps.
Is Document360 a cloud or on-premise product?
Document360 is a cloud, web-based product, so teams access the knowledge base without maintaining infrastructure. If your organization requires on-premise deployment, confirm whether the cloud model fits your security and access requirements before committing, since this can affect both fit and pricing.