Trakstar Review: Pulse Surveys, eNPS, and Engagement Data Inside Trakstar Perform
Trakstar is a people platform built around employee listening — pulse surveys, sentiment measurement, and turning feedback into manager follow-through. Rather than treating engagement as an annual event, Trakstar leans on continuous pulse data and operational reporting so people teams can see how sentiment moves over time and act on it. The platform is positioned for mid-market organizations that want consistent listening workflows without assembling several disconnected tools.
Ownership changed the picture. Mitratech bought Trakstar in April 2023, the legal entity became Mitratech Trakstar, Inc. in October 2024, and several trakstar.com pages now redirect to mitratech.com. Pulse surveys live inside Trakstar Perform, next to reviews and goals, rather than in a standalone survey product. Pricing is quote-only, so budget depends on which of Perform, Hire, Learn and Insights you buy. I cover what the survey tools do, what they skip, and what to ask Mitratech sales.
The verdict
Trakstar is a focused choice for mid-market people teams that want pulse surveys and sentiment tracking on a continuous cadence, with reporting managers can act on, though the demo-led, custom-quote process means you should scope it carefully.
The survey set is broader than the Company Pulse alone. Perform ships six survey types: the fixed 12-question Company Pulse, Manager Check-In, eNPS (which replaced Opinion surveys in May 2024), Onboarding, Exit and fully Custom surveys. Recurrence is required for the Company Pulse and optional for the rest, so a monthly cadence runs without anyone rebuilding it.
Three limits matter. Pricing is quote-only through Mitratech, so you cannot benchmark cost from a web page. No free trial is advertised, so evaluation runs through a demo. And the Company Pulse questions cannot be edited, which suits trend tracking but not teams that want their own driver model.
Buy Trakstar if you also want reviews, goals and 360s in the same tool as your pulse data, and you are happy to go through a sales-led quote. If you want a survey-only product with published per-seat rates and a self-serve trial, look at the alternatives below first.
Where Trakstar fits
Who it suits
Trakstar fits HR teams at small and mid-sized companies that want pulse, eNPS, onboarding and exit surveys in the same system as performance reviews and goals, so engagement scores sit next to review data for each department.
It suits teams that like a fixed, research-backed pulse (12 questions on mastery, autonomy and purpose) they can trend month over month, and who are fine buying through a Mitratech sales rep rather than a self-serve checkout.
If your first requirement is a survey tool with editable driver questions, benchmarks and published pricing, Culture Amp or 15Five will be easier to evaluate. If you want survey results tied to 360 reviews and improvement plans, Trakstar is the closer match.
What it does differently
Trakstar puts engagement surveys inside a performance tool. The same Perform account that runs 360 reviews, goal tracking and improvement plans also sends the Company Pulse, eNPS and exit surveys, so HR does not reconcile two employee lists.
Managers can send Manager Check-In, eNPS, Onboarding, Exit and Custom surveys to their direct reports, while only admins can send the Company Pulse. That split keeps the company-wide trend line clean while still letting managers ask their own teams questions.
Anonymity is enforced strictly: once a survey is set to anonymous it cannot be switched back, and results stay hidden until at least five people respond. Reports break down by department, question or time period, and analytics refresh daily.
The rest of the suite (Hire for recruiting, Learn for training, Insights for cross-module analytics) is optional, which lets a team start with Perform and add modules later, though every step needs a quote.
How it gets bought
Commercially, Trakstar is now one product line inside Mitratech's HR portfolio. Mitratech acquired it alongside Circa in April 2023, and it says it serves over 3,000 companies with the Trakstar suite.
The quote-only model means there is no entry price to anchor against. What you pay depends on employee count and on how many of the four modules you take, so a Perform-only deal and a full-suite deal are very different conversations.
The harder part is evaluation. With no advertised trial and no rate card, buyers who must compare cost or click through the product before a shortlist decision have to book a demo first and should allow for that in their timeline.
Trakstar pricing: quote-only modules sold through Mitratech
No Trakstar rate card exists online. The old trakstar.com/pricing URL now redirects to a Mitratech quote form that describes "an all-in-one talent management and hiring suite", with no plan names or per-employee rates shown. That makes a quick side-by-side against vendors with public per-user pricing impossible; you need a quote to compare.
Because no free trial is advertised, the demo is where you settle scope. Ask whether you are being quoted for Perform alone or with Hire, Learn or Insights, since Mitratech says customers can start with one module and grow into the full platform. Also confirm which HRIS sync you need (ADP, Paylocity, BambooHR or SFTP) and whether onboarding help is priced separately, and get all of it in the written quote.
| Plan | Published price | Annual |
|---|---|---|
| Quote-based, per module | Custom quote | Not stated |
Pricing last checked June 16, 2026. View source
What a Trakstar quote covers, module by module
Trakstar is sold as modules. Perform covers reviews, goals and the engagement surveys; Hire, formerly Recruiterbox, handles applicant tracking; Learn is the LMS; Insights is the analytics dashboard across them. For pulse surveys you only need Perform, and the survey types, anonymity settings and reporting described on this page all sit there.
With no public rate card, ask Mitratech to break the quote down by module and by employee count. If you only want surveys, check whether a Perform quote can exclude the review and goal features or whether you pay for the full module either way.
Questions to put to Mitratech sales about Trakstar cost
Ask for the per-employee basis in writing, the contract length, and what happens to the rate when headcount grows. If you might add Hire or Learn later, get today's price for those modules too so the bundle maths is visible upfront.
Also ask what setup is included: HRIS connection (ADP, Paylocity, BambooHR or an SFTP feed), admin training, and who your support contact is now that Trakstar support runs under Mitratech. None of this appears on a public page.
Trakstar features: pulse surveys, sentiment measurement, workflow, and reporting
Trakstar pulse surveys: Company Pulse, eNPS, and recurring sends
The Company Pulse is the core listening survey in Trakstar Perform. It asks 12 research-backed questions on mastery, autonomy and purpose, only admins can send it, and it must be set to recur.
Mitratech's pulse page describes monthly topics such as team effectiveness, personal and work outcomes, and workplace culture and structure, with surveys emailed to staff automatically each month.
Trakstar Company Pulse cadence and fixed questions. The Company Pulse runs on a required recurrence schedule and uses a fixed question set that cannot be modified. That keeps month-to-month scores comparable; if you need different questions, use a Custom survey alongside it.
Trakstar eNPS survey. The eNPS survey replaced Trakstar's older Opinion survey type in May 2024. Admins can send it to anyone and managers to their direct reports, and it is meant to show where the employee experience needs more effort or resources.
Trakstar lifecycle surveys: Manager Check-In, Onboarding, Exit, and Custom
Beyond the pulse, Perform includes surveys tied to moments in the employee lifecycle. Manager Check-In comes with pre-built questions on team communication, priorities and career development that managers can adjust.
Onboarding surveys let new hires raise questions and concerns early, Exit surveys capture why people leave, and Custom surveys are built from scratch for anything else.
Trakstar Onboarding and Exit surveys. Onboarding surveys collect new-hire questions and concerns in the first weeks, and Exit surveys ask leavers about their work experience. Both can recur on a schedule and can be sent anonymously.
Trakstar Manager Check-In and who can send surveys. Admins can send any survey type to any employee; managers can send every type except the Company Pulse to their direct reports. Manager Check-In gives them a ready question set on communication, priorities and career growth.
Trakstar survey reporting, anonymity rules, and integrations
Survey analytics in Perform break results down by department, question or time period, and Mitratech also cites segmentation by location. Data refreshes daily, so late responses show up the next day.
Employee records sync from ADP, Paylocity or BambooHR, or through an SFTP feed, which keeps departments and managers current for survey routing and reporting.
Trakstar engagement reports and Insights. Perform's engagement reports show results by department, question or period. The separate Insights module adds a dashboard across Perform, Hire and Learn for workforce trends; confirm whether it is in your quote.
Trakstar anonymity settings and HRIS sync. Anonymous surveys need at least five responses before results appear, and the anonymous flag cannot be reversed. Named HRIS connections are ADP, Paylocity and BambooHR, with SFTP for other systems.
Trakstar pros and cons: six survey types, fixed pulse questions, and quote-only cost
Strengths
Trakstar Perform includes six survey types, not a single pulse
Perform offers the Company Pulse, Manager Check-In, eNPS, Onboarding, Exit and Custom surveys. That covers the regular pulse, the new-hire and leaver moments, and one-off questions without a second tool.
Recurrence can be set on any survey type, and it is mandatory for the Company Pulse, so the monthly cycle keeps going without manual resends.
Managers can survey their own direct reports with Check-In or Custom surveys, which gives team leads a feedback channel without admin rights.
Trakstar survey results sit next to reviews, goals and 360 data
Because the surveys live in Trakstar Perform, the same system holds performance reviews, 360 feedback, goals and a library of over 100 competencies.
Reports split engagement results by department, question or time period, and Insights can pull data across Perform, Hire and Learn for a wider workforce view.
For HR teams that want to compare a low-scoring department's pulse with its review outcomes, keeping both in one tool saves an export and a spreadsheet.
Trakstar enforces anonymity with a five-response minimum
When a survey is marked anonymous, responses stay hidden until at least five employees have answered, and some grouping options stay locked until then.
The anonymous setting cannot be turned off after it is switched on, so an admin cannot quietly unmask a survey halfway through.
That rule is easy to explain to staff, which tends to help response rates on sensitive questions such as eNPS or exit surveys.
Limitations
Trakstar pricing is quote-only through Mitratech
Mitratech lists no Trakstar prices. The trakstar.com pricing link now forwards to a Mitratech quote form, and no plan names or per-employee rates are shown there.
That makes early comparison with vendors that publish per-user rates harder. You cannot tell whether Trakstar is in budget until a rep has scoped your headcount and modules.
Ask for the quote per module and per employee, with contract term and renewal terms written down, so you can compare it line by line.
The Trakstar Company Pulse questions cannot be edited
The Company Pulse uses 12 fixed questions built around mastery, autonomy and purpose. You cannot reword or swap them, which keeps trend lines comparable but limits you to that model.
Teams that want their own engagement drivers have to build a Custom survey instead, and that survey will not feed the Company Pulse trend.
If a configurable driver model and external benchmarks are central to your program, a dedicated engagement tool such as Culture Amp covers that more fully.
Trakstar does not advertise a free trial
Neither trakstar.com nor the Mitratech pricing page offers a free trial. The path is a demo request, followed by a quote.
So the demo has to show you the survey builder, anonymity settings and department reports on data close to your own, since you cannot test it alone first.
Teams that prefer to trial a tool before involving sales should add the demo and quote cycle to their timeline.
Trakstar sells four connected products: Perform for reviews and goals, Hire for applicant tracking, Learn for training and Insights for analytics. It is now owned by Mitratech and reports more than 3,000 customers. Buyers get a price only after a demo, and there is no trial.
How to run a Trakstar demo and quote request with Mitratech
With no public rate card and no advertised trial, a Trakstar demo with Mitratech has to answer the cost and fit questions for you. Use it to settle four points.
- Get a written quote split by module and headcount. Trakstar sells Perform, Hire, Learn and Insights separately and lets you start with one. Ask for the per-employee basis, contract term and renewal terms, and the price of any module you might add later, so the total is clear before you commit.
- Confirm the survey scope inside Perform. Check that the Company Pulse, eNPS, Manager Check-In, Onboarding, Exit and Custom surveys are all included, and whether you can buy Perform for surveys only or pay for reviews and goals as well. Put the answer in the quote.
- Ask how setup and support work under Mitratech. Find out which HRIS sync you will use (ADP, Paylocity, BambooHR or SFTP), what admin training is included, how long go-live takes for your headcount, and who handles support since the 2024 move to Mitratech Trakstar, Inc.
- Make the demo stand in for a trial. Ask the rep to build a Company Pulse and an anonymous Exit survey live, show the five-response threshold, and walk through a department breakdown. Bring your own department structure so the report looks like yours.
How we evaluated Trakstar
Rajat worked through Trakstar directly. Every figure below was checked against Trakstar's published pricing on June 16, 2026. Follow the link and check it yourself — if the vendor has moved since, that date tells you how stale this page is.
Plans as published
| Plan | List price |
|---|---|
| Standard | Custom quote |
Trial: No free trial; demo-led sales process
What the list price doesn't cover
No published per-user rate or tier ladder to anchor budget
Trakstar's custom-quote model means there is no public per-user price or tier structure to plan against. Unlike platforms that publish rates, you cannot estimate Trakstar's cost or compare it to alternatives without a sales conversation. This makes budget projections harder and slower. Request a written quote mapped to your headcount, confirm whether pricing is flat, per-user, or tiered, and ask how it scales before you assume a budget figure.
Implementation scope is negotiated, not published
Because implementation depth varies by plan, the onboarding and support you receive depend on what you negotiate rather than a published standard. A public pricing page would normally clarify what is included; with Trakstar, those details only emerge during the quote process. Confirm exactly what implementation, configuration help, and support are bundled at the quoted price, and whether anything is treated as an add-on, so the rollout cost does not become a surprise after signing.
What we'd confirm on a demo
Request a written Trakstar quote mapped to your headcount
Because Trakstar uses a custom quote with no published rate, the written quote is your only budget anchor. Ask for per-headcount pricing for the Standard plan, confirm whether it is flat, per-user, or tiered, and get the terms in writing before comparing against alternatives.
Confirm exactly what the Standard plan includes at the quoted price
Clarify whether pulse surveys, sentiment measurement, workflow and approval support, and operational and people insights reporting are all in scope at the quoted price, or whether anything is treated as an add-on. Get the feature boundaries documented to avoid post-signing surprises.
Scope implementation depth and timeline for your company size
Since implementation depth varies by plan, ask what onboarding and support are bundled, how pulse-survey and reporting configuration works, and how long rollout typically takes for an organization your size. Mid-market teams especially should get implementation terms in writing alongside the price.
Frequently asked questions about Trakstar pulse surveys and cost
What is Trakstar used for?
Trakstar is a talent management suite from Mitratech. For pulse surveys, you use Trakstar Perform, which sends the Company Pulse, eNPS, Manager Check-In, Onboarding, Exit and Custom surveys and reports results by department, question or time period. The same module handles performance reviews, 360 feedback and goals, while Hire (applicant tracking), Learn (LMS) and Insights (analytics) are separate modules.
How much does Trakstar cost?
You have to ask. The Trakstar pricing link now leads to a Mitratech quote form for the Trakstar suite, with no plan names or per-employee rates listed. Cost depends on headcount and on which modules you buy (Perform, Hire, Learn, Insights). Ask for a written quote broken down by module, with the per-employee basis and contract term spelled out.
Does Trakstar offer a free trial?
No free trial is advertised on trakstar.com or on Mitratech's Trakstar pricing page. The route in is a demo request followed by a quote. Since you cannot test it alone first, ask the rep to build a Company Pulse and an anonymous survey during the demo and show a department-level report.
Who is Trakstar best for?
Trakstar suits HR teams at small and mid-sized companies that want engagement surveys in the same tool as performance reviews, 360s and goals. It works well if a fixed 12-question pulse you can trend over time is enough, and you are fine buying through Mitratech sales. Teams that need editable driver models, external benchmarks or published per-seat pricing may prefer a survey-first tool.
Which Trakstar module includes pulse surveys?
Pulse surveys are part of Trakstar Perform, alongside reviews, goals and a library of over 100 competencies. Hire, Learn and Insights are quoted separately. Mitratech says you can start with one module and add others, so a survey-led buyer usually starts with Perform and confirms in the quote whether anything in it is charged extra.
What are the main pros and cons of Trakstar?
Pros: six survey types including eNPS and exit surveys, strict anonymity with a five-response minimum, and survey data sitting next to reviews and goals in Perform. Cons: quote-only pricing through Mitratech, no advertised free trial, and a Company Pulse whose 12 questions cannot be edited. It is a better match for teams that want engagement and performance in one place than for survey-only buyers.
Alternatives worth comparing
Trakstar makes most sense when pulse surveys and performance reviews belong in one tool. If you need editable survey drivers, public pricing or a self-serve trial, these four compare well.
| Product | Pricing model | Free trial | Why buyers shortlist it |
|---|---|---|---|
| Culture Amp | Custom quote | Not stated | Culture Amp offers a deep engagement survey platform with strong driver analysis and benchmarking. Best for teams where engagement measurement and action planning are the primary buying criteria. |
| Officevibe | Per-user pricing | Yes | Officevibe, now part of the Workleap platform, is an employee engagement tool built for people managers and HR teams at small to mid-sized companies. |
| Peakon | Custom quote | Not stated | Peakon, now officially [Workday](/software/workday) Peakon Employee Voice, is the continuous listening platform that built its reputation on making employee engagement measurement feel like a conversation rather than an annual event. |
| Qualtrics | Custom quote | Not stated | Qualtrics is the experience management platform that enterprise HR teams deploy when they need survey science, not survey tools. |
| Quantum Workplace | Custom quote | Not stated | Quantum Workplace is an Omaha-based talent platform covering engagement, pulse and lifecycle surveys, performance reviews, goals, succession planning and recognition. |
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