Best Moveworks Alternatives
Moveworks now belongs to ServiceNow, so companies outside that ecosystem, or without enterprise budgets for quote-only AI, weigh other employee-support assistants.
Ownership is the new question for Moveworks buyers. Since ServiceNow bought the company and began merging it into ServiceNow EmployeeWorks, customers running help desks on other ticketing systems have reason to check how the roadmap will treat them. Pricing is quote-only and there is no trial, which leaves mid-size companies unable to test it cheaply.
Moveworks and its alternatives at a glance
| Tool | Best for | Starting price |
|---|---|---|
| Moveworks (current) | Large enterprises automating IT and HR help-desk requests | Quote-based |
| ChatGPT Enterprise | Large firms standardizing staff on OpenAI models under admin controls | $20/user/mo billed annually, or $25/user/mo billed monthly |
| Notion AI | Staff whose docs and wikis already live in Notion | Free plan |
| Infor GenAI | Infor CloudSuite customers adding AI inside existing ERP screens | Quote-based |
ServiceNow shops gain the most by staying, since the assistant now sits inside the same vendor's platform. Companies on other ticketing tools, or with smaller headcounts, may get similar ticket deflection from assistants built into Slack, Teams or their HR system. Before switching, confirm who owns the custom agents and knowledge connectors built on Moveworks.
The alternatives buyers shortlist
ChatGPT Enterprise is OpenAI's company-wide ChatGPT plan, with SSO, SCIM, a Compliance API and regional data residency.
- Pricing
- Per-user pricing
- Deployment
- Cloud
- Free trial
- Not stated
Notion AI is the AI layer inside Notion's Business and Enterprise plans, with meeting notes, enterprise search and custom agents.
- Pricing
- Per-user pricing
- Deployment
- Cloud
- Free trial
- Available
Infor GenAI is the generative AI layer in Infor CloudSuite, running on Amazon Bedrock models.
- Pricing
- Custom quote
- Deployment
- Cloud
- Free trial
- Not stated
Questions buyers ask
What happens to Moveworks customers after the ServiceNow acquisition?
Moveworks is being combined with ServiceNow into a product branded ServiceNow EmployeeWorks. Existing customers should ask their account team how licensing and connectors to non-ServiceNow systems will change at renewal, since Moveworks does not publish pricing.